While we hope your journey is smooth, it is important to know how to handle unexpected situations. In the event of an incident or mechanical breakdown, the resolution process is managed directly between you and the rental provider.
Direct Agency Responsibility
As the legal contract is signed exclusively between the client and the rental agency, all operational and legal matters regarding the vehicle are the sole responsibility of these two parties.
- Legal Framework: Any incident, accident, or breakdown is regulated by the specific terms and conditions outlined in the physical contract you signed with the agency.
- No Platform Liability: Rod serves as a connection platform and holds no legal right, commitment, or liability regarding the execution of the rental contract, insurance claims, or roadside assistance.
What to do in case of an issue
If you encounter a problem with the vehicle:
- Contact the Agency: Use the emergency contact number provided by the agent at the time of pickup.
- Follow Contract Procedures: The agency will guide you on the steps to follow, whether it involves a vehicle replacement, repair, or insurance documentation.
- Mutual Resolution: The treatment, costs, and assistance logistics are determined and regulated according to your direct agreement with the professional host.
Professional Support
Because we hand-pick our agencies, you are dealing with professionals equipped to handle these situations. Each agency has its own established protocol to ensure you are supported according to their internal policies.
Your agency is your direct partner for a safe and supported trip.