If your plans change and you need to adjust your booking details, the process is straightforward but follows a specific rule to ensure accuracy for the rental agencies.
Cancel and rebook
There is no direct "edit" button for a pending request. If you need to change your dates, pickup location, or vehicle choice, the required method is to cancel your current request and submit a new one.
- Why this way? This ensures that the agency receives a fresh, accurate request and can check the real-time availability for your new requirements.
- Immediate action: Since cancellation is free and instant before the contract is signed, you can immediately start a new search for the correct dates or model.
Before the confirmation call
It is best to perform this "cancel and rebook" step as soon as you realize your plans have shifted.
- Avoid confusion: Doing this before the agency calls you ensures that the discussion during the confirmation call is based on your most up-to-date needs.
Keep it simple
By starting a new request, you guarantee that all your information is correct and that the agency has a clear, legal record of exactly what you need for your trip.
New plans? Simply start a new request for a fresh start.